Our promise
Support when a cleaning doesn’t feel right
Report any cleaning concern within 24 hours and SweepSeek will review it promptly and coordinate the appropriate next step.
Local help, clearly explained
Independent Maine professionals. Simple requests. No card required right now.
Request a cleaningTell us what happened
Open the completed booking in your customer account and describe the concern clearly.
Upload photos
Add clear photos of the affected areas so our team and the professional can understand what needs attention.
We follow up
SweepSeek reviews the report and contacts you to coordinate the right resolution.
What can be reported?
You can report anything about the cleaning or appointment that concerns you—missed areas, incomplete requested tasks, arrival or access problems, property concerns, or another issue you want our team to review.
Please include photos with your report
Upload well-lit photos that show the affected area and enough surrounding context to identify the room or item. You can attach multiple images through your customer account.
What happens next
We’ll review your description and photos, contact you if clarification is needed, and coordinate a re-clean of the affected areas within seven days when the concern falls under the satisfaction promise. The same professional or another available professional may complete the visit.
Timing and scope
Submit the report within 24 hours of completion. The re-clean applies to concerns within the originally requested scope. New tasks, damage claims, conditions not disclosed in the request, and reports received after the 24-hour window are reviewed separately.